Acceptance

When the customer accepts the order, the general conditions below govern all the services of www.b-chill.ch towards the customers.

Minimum age

The customer buying articles on www.b-chill.ch certifies, by accepting these general conditions, that he or she is at least 18 years old.

Price

The prices listed on www.b-chill.ch are in Swiss francs and include all taxes. Shipping costs are the responsibility of the customer, unless the contrary is explicitly stated.           

Order

When the customer accepts his order, the order is considered final, both for the price and for the quantity.

Purchase of seeds

Seeds of varieties not listed in the European catalog (eg CD-1) are not allowed to be used for commercial purposes in agriculture and are not allowed to be sold. In case of purchase of these seeds, the customer agrees to respect the established laws. Nostras SA declines any responsibility in case of non-compliance with these laws.

Guarantee

www.b-chill.ch guarantees the quality of the ordered products. A customer who is not satisfied with the received goods can contact the after-sales service at info@b-chill.ch. Only a product whose seal is intact is under warranty. If the seal and / or the product is damaged upon receipt, the customer must report it to the address mentioned above within 5 days of receipt of the product.

Delivery

Delivery is made by post within 2 to 5 days once payment is received, while stocks last. We decline any responsibility in case of loss of the parcel during the sending or in case of late delivery.


Parcel tracking

For any purchase on www.b-chill.ch it is possible to take order tracking.
Especially for deliveries outside of Switzerland, www.b-chill.ch does not guarantee the delivery of the package if parcel tracking was not taken for the order.

Payment terms

Payment is to be made when ordering on the account of Nostras SA:

  • Account number: 34-932405-4
  • IBAN : CH72 8080 8008 3493 2405 4
  • BIC : RAIFCH22
  • Account Designation: Nostras SA, Sierre

We accept E-Banking, TWINT, VISA and MasterCard payments.

Cancellation

When the customer wishes to cancel his order, he must send an email to info@b-chill.ch with the order number no later than two hours after placing his order. Nostras SA will refund the customer.

Responsibilities

The buyer is responsible for the choice and use of the products. Nostras SA is not responsible, in case of any problem, following a misuse of the products. Nostras SA is not responsible for the legality of its products outside of Switzerland. Every buyer is responsible of knowing the laws of the country in which he or she orders products.

Newsletter

By accepting the general conditions, the customer also accepts the sending of our newsletter. However, you can unsubscribe at any time by sending an inquiry to info@b-chill.ch.

Intellectual property

Nostras SA has full copyright in the content of the site www.b-chill.ch.

Use of cookies

The website www.b-chill.ch uses cookies that collect information about the use of our website.

Protection of personal data

We collect the personal data given by the customer during the registration on the web site, as well as during the surfing on the web site, with the help of cookies. This data is treated confidentially and is stocked on the Infomaniak server (Infomaniak Network SA).
The data is collected for practical purposes, such as shipping our products, sending our newsletter or publicity, or to make statistics. The data is kept indefinitely unless a wish to the contrary has been expressed.
For any further information you can contact of per e-mail at info@nostras.ch.

Place of jurisdiction

The commercial activities of Nostras SA are exclusively governed by Swiss law. The court is in Sierre.

In case of questions, contact us on +41 79 823 74 54 or by email at the following address: info@nostras.ch.